I'm the new owner of a 2007 BMW 335i... bought it over at BMW of Bellevue. The prior owner took very good care of it, and I plan to do the same. So when 3 days after I bought the car one of the tail lights went out, who was my first call? BMW of Bellevue, of course. They happily made me an appointment, quoting me $125 (to start...) to replace the bulb. ARE YOU KIDDING ME?!?! So over the weekend before my Monday morning appointment my brilliant wife suggested I call "that German car place on Factoria". BRILLIANT INDEED!!! I called at 7:35am on Monday morning, and was told to come right on over. Dan Kauffman, the Service Advisor, happily changed the bulb - no appointment necessary. It took him all of about 10 minutes (though he apologized for the wait), and then he wished me a fine day! When I offered to at least pay for the bulb, he said, and I quote, "Nope - no charge. Just come back for your next oil change." And he said it with a smile (though admittedly he was smiling the entire time; that must just be how he is...) And, yes, he even showed me how to do it myself should I ever need to. Now THAT'S CUSTOMER SERVICE!!! Dan - you just earned German Car Specialists a customer.